Refund policy
Return & Refund Policy
We want you to be happy with your order and will always do our best to help if there is a problem.
Because our stencil products are individually produced after purchase, the following conditions apply.
Made-to-Order & Custom Products
All physical stencils are manufactured after the order is placed.
For this reason, custom designs and made-to-order stencils cannot be returned or refunded unless they arrive damaged or defective.
This includes:
• custom photo stencils
• personalized designs
• size variations selected by the customer
Please contact us before ordering if you are unsure which option to choose.
Not Eligible for Refunds
We cannot offer refunds or replacements for:
• incorrect use of the stencil
• paint bleeding due to spraying technique
• surface preparation issues
• customer skill level or application results
• minor cosmetic marks from laser cutting (normal manufacturing marks)
Stencil art requires practice and proper technique. The final artistic result depends on the application method and not only the stencil itself.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery and include clear photos of:
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the stencil
-
the packaging
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the shipping label
After verification we will send a replacement or issue a refund at no additional cost.
Returns (Non-Custom Items Only)
Non-custom items may be returned within 14 days of delivery if:
• the stencil is unused
• it is in original condition
• protective packaging is included
Return shipping costs are the responsibility of the customer.
Original shipping costs are non-refundable.
Refused Shipments & Customs
Orders refused due to unpaid customs duties, incorrect address, or unclaimed packages are not eligible for a full refund.
Shipping costs, return shipping, and carrier fees will be deducted from the refund.
Order Cancellation
Orders may be cancelled within 12 hours of purchase.
After production has started, cancellation is no longer possible because the stencil is already being manufactured.
Need Help?
If you have any questions before ordering, please contact us.
We are happy to help you choose the correct stencil and avoid mistakes.
Return window
Customers in the European Union have the right to request a return within 14 days of delivery according to EU consumer protection regulations.
Because our products are made-to-order, returns are accepted only if the item is damaged, defective, or incorrect.
Return shipping cost
If a return is approved due to a defect or damage, we will cover the return shipping cost or send a replacement at no additional charge.
If a return is requested for any other reason, the customer is responsible for return shipping costs.
How to request a return
To request a return, contact us at:
artendist@gmail.com
within 14 days of receiving the order and include your order number and photos of the item.